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Crisis messaging stress in wartime: UAE psychologists explain the pressure to stay connected and how to cope

by CM News
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Kirrin Hilliar, professor in psychology at the Heriot-Watt University


The phone will always light up with notifications, because the world never stops. In times of conflict and uncertainty, the urge to stay ahead of the news becomes almost impossible to resist. We scroll for hours, sometimes even dissociatively, forgetting what we opened the phone for in the first place. Something is always changing, or at least it feels that way.

The cycle repeats itself endlessly: news alerts, community WhatsApp messages, videos racing across social media, speculation, updates, corrections, and then more updates.

Slowly, the instinct to stay informed turns into something far more exhausting, an endless loop of checking, scrolling and refreshing. Psychologists say this behaviour is not a personal weakness. It is a survival instinct, one that modern technology has amplified to an overwhelming degree.

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The infinite news cycle the brain cannot finish

 Unlike traditional news cycles, digital information never reaches a stopping point. And the human brain begins to struggle. Dr Kirin Hilliar, professor in psychology at the Heriot-Watt University and psychologist at OpenMinds Centre, explains that the structure of online information itself creates the feeling that we must keep checking for updates and news.

She observes: “I think the really hard component with online information is that it is constantly updated,” she says. “You can refresh literally every second and there’s more news, there’s more information, there are more posts, there’s more stories and there’s more comments for you to read.”

 The constant stream creates a psychological loop. “We can get into this spiral thinking that ‘oh, I should keep myself informed and so if there’s new information and I should consume it, consume it, consume it, consume it,” she explains. “But that means you never can stop because you literally will never consume all of the information that is out there.”

Just two decades ago, news came in finite doses. “Twenty years ago there was a newspaper that got delivered in the morning and that was it until maybe watching news at six o’clock at night,” she adds.

Cut to today. There is no natural pause. We keep reeling from the precipice and returning to it.

 You’re constantly tempted to keep refreshing to get more information that we hope, is going to be helpful to us.  “You can’t even keep up,” Hilliar says. “You worry that you can’t keep up, you start wondering, what if I miss out on something?”

People scroll to stay informed, but also to reassure loved ones — sending messages across time zones to confirm they are safe. They check the news, check in on family and friends, and reassure others that everything is fine.

Yet even this well-intentioned vigilance can intensify stress, because the brain never fully switches off.

“Anxiety is a fire alarm,” she says. “We become hypervigilant.”

And when you’re online, the hypervigilance multiples quickly. “That’s why everyone is sharing information, sharing things that leads to people commenting and discussing, which creates panic.” You have a need to know the news, correct false videos and information.

 The behaviour feels responsible and protective. Yet, it also creates a sense of control. “The trap is that ‘if I can stay on top of everything is that I’m feeling in control.’ But that’s the illusion.”

Why your brain keeps reaching for your phone

 Moreover, the urge to constantly check updates is also rooted in basic survival psychology.

 Nusrat Khan clinical psychologist at Human Relations Institute And Clinics at Dubai, says many people are experiencing what experts call ‘emergency vigilance.’  “As of today we are all navigating a huge regional escalation,” she says. “So, it’s very important to understand the psychology behind this emergency vigilance.”

 Before crises, people often doom-scrolled because of curiosity or habit. However, now the motivation is different.

 “It’s not about the FOMO or this fear of missing out,” she explains. “It’s actually about FOMA, that’s fear of missing an alert.”

Kirrin Hilliar, professor in psychology at the Heriot-Watt University
Kirrin Hilliar, professor in psychology at the Heriot-Watt University

At the centre of that reaction is the brain’s threat-detection system, especially the  amygdala which is responsible for survival.  When people hear sudden notifications or loud sounds, the brain interprets them as potential danger. “When residents hear anything like a notification or a loud sound, the amygdala triggers a freeze, flight, fight response,” she adds.

 In situations where threats feel distant, unpredictable or uncontrollable, the brain searches for something it can control. “As this threat is aerial, unpredictable, uncertain, there is no control that we as people have on this,” she says.

 So right now the brain can only see one thing around it to gain or regain that sense of control, the phone.  But that solution backfires.

 “This is a control paradox,” she explains. We check the news to feel safe,  but then the influx of unverified videos, many AI footages, all begin to chip away at us.  Even when people know what they are watching may not be real, the brain reacts anyway.

 When you watch them, even in your mind if you’re saying that that’s not true, it actually increases and builds up your cortisol and keeps your amygdala in the alert mode.

 In other words, people are searching for certainty in a place designed for noise. We are actually searching for certainty in a medium that is ideally designed for chaos.

Nusrat Khan, Clinical psychologist at Human Relations Institute & Clinic Dubai

And so, we need to realise: Our phones are not going to give us the regulation or any sort of protection that we need.

The hidden toll: Digital siege mentality

 As you keep consuming information, the repeated exposure to alarming content can slowly exhaust the brain. Khan describes this as a ‘digital siege mentality.’ We live a vicarious trauma: The sirens and  notifications, creates a certain neurological pattern.

 Even attempts to stay responsible and verify information can become draining. We need to keep fact-checking, and that stress, causes cognitive burnout.  The result is a state of constant nervous system activation.

 As Dr Khan says, when we cannot control the sky, we want to control the screen.  But that constant vigilance comes at a cost. “Hyperfocusing on the screen will deplete the resilience that you need to stay calm and for your work, as well as your survival.”

 The brain also struggles to distinguish, between what is happening in real life and what it sees online. “The nervous system cannot distinguish between a perceived threat and an actual threat,” Dr Khan says. “In that state, the nervous system will take the perceived threat as the real one.”

 And so, even ordinary sounds feel alarming, perhaps something like a garbage truck can trigger you too.  In this environment, resilience is not about staying online. “We’re living through a period of immense pressure,” she says. “Our resilience won’t be measured by how much screen time we consume.

 Essentially, what matters more is protecting the nervous system. “The phone is just a tool, not a master, and we cannot be a slave to it.” Moreover, realising that stepping away from updates is not denial, it’s also about preserving your mental health. “If we step back, we aren’t being uninformed, we are giving our system time to regulate.”

Warning signs your brain needs a break

 Psychologists say certain behaviours indicate the brain is under digital stress. The red flags: dissociative scrolling, where we lose hours to social media, for starters.

 Other symptoms can include:

• hyper-arousal

• emotional numbness

• feeling hollow or disconnected

 At its worst, the overload can affect decision-making.

 And that’s why, experts say people should prioritise basic safety instructions over information overload. “Follow basic safety protocols, like seeking shelter, or staying away from windows as instructed.”

Practical ways to stay informed without overwhelming your brain

 Psychologists say the goal is not to disconnect from reality, but to control how information reaches you.

Set fixed times to check the news

Dr Hilliar suggests scheduling specific check-ins. “So let’s identify three time points during the day, 9am, 12pm and 6pm.

 Choose trusted sources

“Identify the sources you want to check, like government identities, reliable news channels and your community WhatsApp.” Then limit the duration. “Give yourself a time, probably 15 minutes, till the next allocated time.”

 This helps calm the brain’s internal alarm system. “So, the brain knows ‘I don’t need to consume all this information, I can just sit with the information’.”

Reduce digital noise

 Dr Khan recommends removing unnecessary alerts. “Keep only the official apps,” she says. Mute community news, if you can.

Ground your body during stressful moments

 Simple sensory techniques can help regulate the nervous system. 

Tactile anchoring, is helpful: It’s where you use five senses to ground yourself.“When you get a direct alert, keep a cold bag with you, a grounding technique.”

 Change how you check on people

Communication can also shape emotional resilience. “When you check with your friends, don’t ask ‘did you hear…’,” Khan says. “Instead ask if they’re okay, and this builds collective resilience.”

 Protecting your mental space

 In moments of uncertainty, staying informed matters. But psychologists say how we stay informed matters even more. “Our internal nervous system is just as important right now, and we need to protect our own mental space,” Dr Khan says.

 Sometimes that means closing the news app, or putting the phone down. “Don’t let your phone become a window to the storm,” she explains. “And focus on the safety of the people in the room with you.”



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